Medical Records

Your trust matters to us. SIMEDHealth is committed to protecting your personal health information. We partner with a secure third-party release-of-information provider (Sharecare) to improve efficiency and accuracy in processing requests. For details about your privacy rights and how we manage and disclose health information, please see our Notice of Privacy Practices. 

For Patients and Legal Guardians

This option is for you if you are:

  • the patient whose records are being requested, or
  • the legal guardian with valid legal paperwork.

Use this secure form to submit your request:
Request Your Records

For Attorneys, Third-Party Requests, or Providers

This option is for you if you are:

  • a healthcare provider,
  • an attorney, or

  • requesting the medical records of someone other than yourself, and you are not the legal guardian.

Please ensure you have proper authorization or legal documentation before submitting, please see Medical Records Release.

Request Records on Behalf of Others

 

Download the Sharecare App

What to Expect After Submission

  • A confirmation notification will be sent once your request is received.
  • SIMEDHealth will review the request and verify eligibility before releasing any records.
  • You will be notified once your records are ready — how they’re delivered (electronic, fax, mail, or pickup) will depend on your request and our verification process.

FAQ’s:

When will my online medical record request be ready?

Your records will be ready in 3-5 business days from the receipt of your electronic request.

 

When will my online medical record request be ready?

Go to: https://recordstatus.sharecare.com

 

How do I pay for my records and/or radiology

Go to: https://payonline.hds.sharecare.com

 

How do I contact Customer Service?

You may call: 858-244-1811 Or Contact Support for live chat: https://hds.sharecare.com/contact-us/

 

 

Disclaimer Regarding Records Maintained by Third Parties
SIMEDHealth’s obligation to provide access to medical records applies to the records created and maintained by SIMEDHealth or stored within SIMEDHealth’s designated electronic health record system. Certain services provided by third-party or contracted providers, including physical therapy and other ancillary services, may maintain their clinical documentation in external systems not owned or controlled by SIMEDHealth. In those instances, SIMEDHealth will assist the patient in accessing those records by providing the appropriate contact information or facilitating the request as permitted by law, but SIMEDHealth is not the custodian of those external records. 

Separation of Record Systems
Some clinical services performed within SIMEDHealth facilities are documented using separate record systems maintained by the service provider. While these records relate to the coordination of patient care, they may not constitute part of SIMEDHealth’s designated medical record set for HIPAA access purposes unless incorporated into the SIMEDHealth record.